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Good to hear.
This is all good stuff to pay attention to and learn, but not at the sake of putting out really good, helpful, valuable content.
There are a lot of people who seem to want to skip a step and get right to the "marketing" part of things.
Today I got an email from Cost Plus saying I won a $500 gift certificate for showing up, thanking you, and buying 3 more books after hearing you speak.
Nothing like getting thanked for thanking you. What a world.
Keep crushing it.
rmg
It's come full circle coming back, the old traditional way except with steriods like social media, internet, etc.
Before, years ago, many had integrity in doing the work, and looking after their customers. Cars didn't break down as before.
Seen this in 1980's and it spiralled to now, as you mentioned customer service.
What really, really gets me, is how ethics, integrity, looking after customers is taught. When it should be done anyway.
That's the sad part from myself in seeing this. Things that make us all great human beings. Things that we do for our loved ones, our friends, people who buy off us. These which are in our culture and we forget them.
They not new. They just forgotten and circle come round.
Great video and loved the wisdom in the video but it's not "new." It's people lost intregity and instilled greed, and short term satisfaction.
I would say that companies got complacent because consumers where complacent...while the economy was hot, people were spending money far too recklessly.
Now that money is not flowing as freely customers are looking for better value. More than ever people need to feel valued themselves and so business who get that will win for sure.
The way I see it consumers are as responsible for demanding good quality and service as much as the companies are responsible for providing it, two sides of a coin and we all have our role to play.
I do totally agree with you about ethics, integrity, and looking after people though, it should be something should be a natural extension of our cores selves manifest in every dealing we have -- whether it be personal or business.
Perhaps it's time to change that old verse, "Money is the root of all evil" -- maybe we could change that to; "money is the fruit of living a passionate and caring life"
Always enjoy your thoughtful comments.
Steve
@golfturtle
thank u thank u thank u for all the content that you put out there!
Reciprocity is a powerful force...when we care and give because that is what we genuinely want to do (rather than get something in return) it's just natural that people will want to care back and give back.
I love what you do and what you give and to be truthful, if you told me you were putting another book out tomorrow, I'd pre-order it even if it didn't have a name yet (and I'd pay good money for it!). I really dig you and so I'm invested in your success, I want you to be around and I'm sure a lot of people feel exactly the same way (the best part is your book actually kicks ass).
I work with the company SendOutCards and the CEO of that company powerfully believes in appreciating people, acknowledging people, and celebrating them. His main moto is that appreciation wins over self promotion every time...I've found that to be true.
I've built 2 acupuncture clinics now and each time I built them caring for one patient at a time. In fact, I've never advertised my services ever, I just did the best I could for the person in front of me and let the rest take care of itself...and it always did.
I now have a website where I keep a record of cards I send out to people just to say thanks and that I appreciate them (http://yourthankyoucard.com), and back in December, 2007, I actually sent you a card after listening to your call with Rich Schefren, it absolutely blew my mind; http://yourthankyoucard.com/thank-you-card-jour....
“The deepest principle in human nature is the craving for appreciation”
- William James
I think the thank you economy is upon us and really caring for people is where it's at.
Absolutely love what you do!
(I can't remember the last time thanking someone for taking my money felt so good....and I LOVE IT!)
EVERY one I ever knew had such appealing ENERGY.Positive kind.
They know some thing I didn't?
Or different filters?
Intriguing trying to nail it down.
I do feel I know peoples hearts fairly accurately.
I've been fooled only a few times in 56 years.
Only learned of you recently Gary.
Don't know if you were a Marine but, from what I see you are an honorable man and not a suck up but, congrats for your success.It looks good on you.
You could be a pompous A**Wipe instead of a friend.
Rare that big Bucks doesn't bring out the worst.
Peace and enjoy Toronto, my dream home.
John-Boy
Oh and you can buy a few and hop on a conference call for Gary to answer your biz questions right here: http://www.therisetothetop.com/crush-it.php
I don't even like wine and I keep coming back to WLTV because of you dude.
Keep it up.
Just tweeted this out via @mikestenger
I bought Crush It for the reasons you mentioned - and I've bought a lot of other stuff for those reasons as well. I love supporting people who are bringing great value and great care to the people they serve, and I love that people like you are recognizing that more and more.
Cheers. :)
What this man says is true.
THANK YOU
Just care! That's really what it comes down to.
I listened to the Webinar. So honest and true.
See you tomorrow.
P.S. I am so tempted to buy 500 books.
I bought 20 books BECAUSE I am thanking you!!
Your awesome Gary
Thanks again,
Ryan
Thanks, Gary.
If Crush It doesn't show how word of mouth can make a big difference then I'm not sure what will. The free content that Gary is producing may be free for us but I think that we all realize how much time he takes out of his day to build up our own brands and THATS why we buy his book too.
I'm pretty young but I still think that having a physical book that I can mark up and underline and highlight is rewarding in a way. Something about that just really draws me to it more.
I was on the #IMU call today and also was thinking about this recently. I wrote a post today about Crush it and Trust Agents - then saw your video so I had to leave a comment (and update the post). It IS about saying Thank You. It’s the same reason I became a member of my local NPR station. They give away the content, but I find value in it, so I choose to support it. If you're curious, here's the post: http://bit.ly/4kuW7K
Thanks G
Great presentation on #IMU today by the way.
Doc
I am enjoying the book & will check out the vlogg!
Hope to catch you at the siging in TO.
You also split on your hand before you shake hand which is gross to me :-)
What do you think about the wager: No 2009 twitter acquisition 2.5 to 1 http://bit.ly/1bCEaX from betonline.com
Thanks for bein' YOU, you speak truth and you speak it fast, I love your brand, I'm glad I came across your stuff, you've really made a big impact on me.
-Andrew
-Shannon
Go to school, you effeminate, scamming, little man
Why will I get and read the book? For the above reasons plus the personal connection from having met you in person at the August NYC Social Media for Social Good Conference.
I am trying to promote a great book Judy Mckee wrote ( www.tyccpro.com ) and NO success but in the end people will buy because she is posting great stuff everywhere.
Thanks for making my day!
Be Well and CRUSH it ALL....
Brian-
http://www.johnstonsearch.com/about.php
Thanks Gary!